How to Return a Mattress to Amazon – A Step-by-Step Guide

Amazon’s Mattress Return Policy

Before we dive into the steps, let’s take a look at Amazon’s return policy for mattresses. Amazon offers a 30-day return policy for mattresses. You can return the mattress within 30 days of delivery for a full refund. However, the mattress must be in new condition, and you should not remove the protective plastic cover from the mattress. If you remove the plastic cover, you will not be able to return the mattress.

Preparing the Mattress for Return:

Before returning the mattress, it’s essential to prepare it properly. Here’s how:

  • Remove all bedding, pillows, and other accessories from the mattress.
  • Vacuum the mattress to remove any dirt or debris.
  • Check for any stains or damage. If there are any, the return may be refused.
  • If the mattress came with a mattress protector, make sure to put it back on.

Packaging the Mattress for Return:

To avoid any damage during shipping, it’s crucial to package the mattress properly. Here’s how:

  • Use the original packaging if possible. If not, use a sturdy box that fits the mattress snugly.
  • If the mattress has any removable parts, such as a pillow top, remove them and pack them separately.
  • Wrap the mattress in plastic to protect it during shipping.
  • Secure the plastic wrap with tape to prevent it from slipping off.
  • Seal the box with heavy-duty packing tape.

Shipping the Mattress Back to Amazon:

Once the mattress is properly packaged, it’s time to ship it back to Amazon. Here’s how:

  • Go to the Amazon website and initiate the return process.
  • Print the return label and attach it to the outside of the box.
  • Arrange for a pickup or drop off the package at a shipping carrier.
  • Keep the tracking number for your records.

Receiving Your Refund:

Once Amazon receives the mattress, they will inspect it to make sure it meets the return conditions. If everything is in order, they will issue a refund. The refund may take up to 7-10 business days to process, depending on the payment method used.


Returning a mattress to Amazon may seem daunting, but it’s a straightforward process as long as you follow the proper steps. By following the steps outlined in this guide, you can return your mattress with ease and get your refund promptly.


  1. Can I return a used mattress to Amazon?
    • No, Amazon’s return policy stipulates that mattresses must be returned in new, unused condition.
  2. How long do I have to return a mattress to Amazon?
    • You have 30 days from the date of delivery to initiate a return.
  3. Do I need to pay for return shipping?
    • If you’re returning a mattress that was delivered using Amazon’s White Glove Delivery service, Amazon will arrange for pickup and cover the cost of return shipping. If you’re returning a mattress that was shipped directly to you, you may be responsible for the cost of return shipping.
  4. What if I don’t have the original packaging?
    • If you don’t have the original packaging, you may need to purchase a new box and packing materials to return the mattress.
  5. How long does it take to receive a refund?
    • Once Amazon receives your returned mattress, they will inspect it and process your refund. The refund may take several days to appear in your account, depending on your bank or credit card issuer.

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