How to report package not delivered amazon?

Imagine eagerly awaiting your latest Amazon order, only to find out that it hasn’t arrived. Frustrating, right? But fear not! In this comprehensive guide, we’ll walk you through the steps to report a package not delivered by Amazon and help you get your missing items back on track.

The Common Dilemma

It’s not uncommon for packages to go missing, get lost, or face delivery issues. There are various reasons for this, ranging from delivery errors to porch pirates. But what can you do when your order doesn’t arrive as expected?

Reporting a Missing Amazon Package

  1. Check Your Tracking Information: The first step is to check the tracking information for your order on the Amazon website or app. Sometimes, it may show that the package is still in transit and on its way.
  2. Contact Amazon Customer Service: If your tracking information hasn’t been updated for an extended period or indicates that the package was delivered, but you haven’t received it, it’s time to contact Amazon’s customer service.
    • Visit the Amazon website.
    • Log in to your account.
    • Go to the ‘Help’ section.
    • Click on ‘Contact Us.’
    • Choose your order and the issue you’re facing.
  3. File a Claim: If Amazon’s customer service doesn’t resolve your issue, you can file a claim. Provide all the necessary details and information regarding your missing package.
  4. Contact the Carrier: In some cases, the issue may be with the delivery carrier. Amazon will help you contact the carrier to track down your package.
  5. Request a Refund or Replacement: If all else fails, Amazon will typically offer a refund or send a replacement for your missing items.


Q1: How long should I wait before reporting a missing package? A1: Wait a day or two after the expected delivery date. Sometimes, packages may be delayed.

Q2: Can I track my package in real-time? A2: Yes, Amazon provides real-time tracking information on its website and app.

Q3: What if my package was marked as delivered, but I didn’t receive it? A3: Contact Amazon’s customer service immediately to resolve the issue.

Q4: Can I choose a different delivery address to prevent package theft? A4: Yes, you can select an Amazon Locker or an alternate delivery address during the checkout process.


While a missing Amazon package can be frustrating, the good news is that Amazon has robust systems in place to help you resolve the issue. By following the steps outlined in this guide, you can efficiently report a package not delivered by Amazon and have your items replaced or refunded. Don’t let a missing package dampen your online shopping experience; take action and get your orders back on track.

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *