How to return a gift on amazon ?

Quick guide: This short intro explains clear steps a recipient or giver can follow right now to start returns. It notes the FREE Returns badge on product pages and why that saves effort and cost for both parties.

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Recipients can use the digital gift receipt or the 17-digit order number from the packing slip. They begin at the Returns Center and follow simple instructions across any devices. Tracking appears inside the Returns Center for full visibility.

Expectations: Refunds to recipients arrive as an Amazon.com Gift Card, while givers may choose a refund to the original payment. Most items must be unused with all accessories and packaging so the process stays smooth under the policy.

What to know before starting an Amazon gift return

Quick check: Confirm eligibility on the product page and have the order paperwork ready. A clear setup speeds up the process and avoids surprises.

https://www.youtube.com/watch?v=5MG6pagBloM

Check eligibility and the “FREE Returns” badge

Look for the FREE Returns marker beneath the price. That badge means the seller accepts returns under standard terms and helps avoid unexpected costs.

Find your 17-digit order number

The 17-digit order number appears on the left of the packing slip or inside a digital gift receipt. That number identifies the order and is required when starting an online return flow from any device.

Was the item marked as a gift? When to contact customer service

If the purchase wasn’t marked as a gift, the recipient should ask the sender to share the gift receipt via Your Orders. If that isn’t possible, contacting customer service with sender details or tracking helps locate the order.

Keep items unused with all accessories and packaging for a full refund.
Check seller policies and timing windows; third-party rules may differ.
Confirm whether the refund will go to an Amazon.com gift card or the original payment method.

How to return a gift on Amazon step by step

Start smart: Open the Returns Center or the dedicated gift portal and sign in with the recipient’s account. This lets the site find the correct order quickly and shows only eligible items.

Locate the order

Enter the 17-digit order number from the packing slip or a digital gift receipt. That number points Amazon to the exact order and lists each item available for a refund.

Choose items and reasons

Select the items, set the quantity, and pick the reason that best matches the issue. Accurate choices speed processing and reduce the chance a seller asks for more details.

Third-party seller requests and return method

If a seller handles the sale, submit the required return request; some sellers review requests before authorizing a shipment. Next, pick a preferred return method—drop-off, Amazon Hub Locker, or carrier shipping—based on size and convenience.

Print labels when required; Amazon often sends an email with the print link.
Use one label per order and do not mix orders in one box.
Place the return authorization inside and pack in the manufacturer’s box when allowed.

“Follow the on-screen instructions at every step for the smoothest processing.”

Return methods, refunds, and tracking for gift returns

Choose a clear drop-off or mailing option so the return moves quickly and tracking updates start right away.

Drop-off choices include partner locations such as Kohl’s, Whole Foods, Petco, and the UPS Store. Amazon lists over 8,000 drop-off points across the U.S. Some sites accept parcels without a separate box, depending on the option shown.

Amazon Hub Locker and size limits

Shoppers can reserve an Amazon Hub Locker during the online flow. Confirm the parcel fits under 18 x 14 x 12 inches before selecting a nearby Locker.

Packaging, labels, and shipment

When a box is required, place the return authorization inside and use the manufacturer packaging if allowed. Affix one label per order and do not mix items from different orders in the same box.

Refunds and tracking

Recipients receive refunds as an Amazon.com gift card credited to their account. Givers may choose a gift card or a refund back to the original payment.

The Returns Center provides scan-based updates so users can track return status from drop-off to refund. If a third-party seller is involved, check the displayed return policy for timing and approval details.

Make the most of your Amazon gift return today

, Keep items in original manufacturer packaging when possible and pack each order in its own box. This helps staff scan labels fast and keeps returns moving without delays.

Tip: ask the sender via email for the digital gift or gift receipt if the packing slip is missing. If the purchase was not marked as a gift, contact customer service with sender details so the right order can be located.

Pick a preferred return method that fits travel plans — drop-off at a partner site or shipping. For recipients, refunds post as an Amazon.com gift card to the account listed in the return flow, so start the process promptly for a faster card credit.